Seaton Hydro values & respects personal freedom; as such we take great care in protecting your Privacy! Your use of our website or your purchase of a product using our website will be taken to indicate your consent to our collection, use and disclosure of your personal information in accordance with this Privacy Statement and our Terms & Conditions.

Seaton Hydro is committed to the security of all information associated with our customers. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control.

What information do we collect?
We only collect the bare minimum personal information required from you that is relevant to our relationship with you and necessary to provide our services. To complete an order, we must obtain from you; your name, billing and delivery addresses, delivery instructions, email address & contact phone number.

However, if you choose not to provide us with personal information, we may not be able to provide you with the services you require.

How is my information used?
Any personal information you provide will only be used for the purpose for which you have provided it and will not be added to any third party mailing lists or loaned or sold to third parties.

Your shipping address is used to identify the location you would like to receive your order. Your email address and phone number are the primary points of contact that we will use only if the need arises for us to contact you regarding your order.
We do not SPAM our customers, nor perform any form of telephone based telemarketing.

Registering for an Account
Registering for an account through Seaton Hydro is optional and free. Account registration collects the same amount of information that a customer is required to supply to correctly process an order; name, shipping address, email address & phone number. Account registration also requires the customer to select a username & password to correspond with their account.

Personal information pertaining to a registered customer account is also not distributed, loaned, sold or provided to any other 3rd party by any means, other than where necessary to accurately provide service to its registered customer.

Registered customers have full access to their personal information supplied to Seaton Hydro, as well as the option to update this information. Full Order History is also supplied to registered customers.

Payments, Transactions & Security
Seaton Hydro accepts payment for orders directly through its website; offering either SecurePay or PayPal as payment methods. Seaton Hydro does not collect or store your credit card / financial information.

SecurePay is a secure Australian-based transaction processor. The focus of their security is centred around the safe processing and storage of sensitive personal Credit Card, Charge Card and Direct Entry information. PCI DSS (Payment Card Industry Data Security Standard) Compliance is a strict security standard the card schemes (Visa and MasterCard) have introduced globally to ensure personal information is properly protected. SecurePay holds the highest level of PCIDSS accreditation.

If you select SecurePay as your payment method during the Seaton Hydro Checkout process, you can safely & securely enter your credit card details on the Seaton Hydro Checkout page. Your credit card information is securely and instantly sent to SecurePay for verification & transaction. Your credit card information is not stored with Seaton Hydro.

PayPal is the other internet based transaction processing option customers may select. PayPal transactions are processed entirely off-site from Seaton Hydro. Customers are required to enter either a valid credit card or PayPal account login to process the transaction. Customers are then returned back to Seaton Hydro upon transaction completion.